# Operation

We integrate announcements, guides, news, etc. with the customer service system at the same entrance, greatly improving the efficiency of information dissemination, so that users can understand the latest product trends more conveniently, and communicate with the customer service team more directly and efficiently.

# API

# showOperation()

You can call the AIHelp operation module by calling this function:

AIHelpSupport::showOperation();

Or, you could customize the Operation module as you need:

ConversationConfig operationConversationConfig = ConversationConfigBuilder()
        .setAlwaysShowHumanSupportButtonInBotPage(true)
        .setWelcomeMessage("This is a welcome message for operation.")
        .build();
OperationConfig config = OperationConfigBuilder()
        .setConversationTitle("Hi, there")
        .setSelectIndex(2)
        .setConversationConfig(operationConversationConfig)
        .build();
AIHelpSupport::showOperation(config);

# Definition

# operationConfig

Type: OperationConfig
Default: null
Details: Configuration for Operation module

# conversationConfig

Type: ConversationConfig
Default: null
Details: Configuration for customer service comes from Operation module

# selectIndex

Type: int
Default: 0
Details: Default select tab index in operation

# conversationTitle

Type: string
Default: HELP
Details: The tab title for customer service in operation

# conversationIntent

Type: ConversationIntent
Default: ConversationIntent::BOT_SUPPORT
Details: Intent for customer service display

# alwaysShowHumanSupportButtonInBotPage

Type: bool
Default: false
Details: Entrance visibility for human support button in bot page

# welcomeMessage

Type: string
Default: ''
Details: Custom welcome message for human support

# storyNode

Type: string
Default: ''
Details: Entrance node for specific story line, a.k.a: story lines' user say

# Scenario

Let’s assume a scenario where the application has different support and care schemes for different levels of users.

1、For users with level > 50, conversation tab is selected by default, and configure their conversation title to "Support";

2、At the same time, these users can choose to contact the manual customer service directly, and there is a special welcome message for them.

Then, the code example for this scenario is as follows:

public void showOperation(int level) {
    OperationConfigBuilder operationBuilder = new OperationConfigBuilder();
    if (level > 50) {
        operationBuilder.setSelectIndex(Integer.MAX_VALUE);
        operationBuilder.setConversationTitle("Support");
        operationBuilder.setConversationConfig(new ConversationConfigBuilder()
                .setAlwaysShowHumanSupportButtonInBotPage(true)
                .setWelcomeMessage("CUSTOM WELCOME MSG FROM OPERATION")
                .build()
        );
    } else {
        operationBuilder.setSelectIndex(0);
    }
    AIHelpSupport.showOperation(operationBuilder.build());
}

# Page Example

Page examples based on the above scenario are as follows:

← FAQ User Info →